Shipping policy

Shipping & Order Information

Thank you for trusting Seen Essential. Below you will find all relevant information regarding shipping, order processing, delivery times, and our customer support in case of any issues with your order.

Order Cutoff Time

Orders placed before 12:00 PM (AEST/AEDT) on business days are processed the same day.

Processing Time

Order processing (order verification, picking, and shipping preparation) takes 3 business days.

Delivery Time

  • Standard delivery time: 4-7 business days

  • Total delivery time including processing: 7-10  business days

Once your order has been shipped, you will receive a shipping confirmation email including a tracking link.

Shipping Costs

✔ Free shipping within Australia
✔ No hidden fees
✔ No additional customs charges

Delivery Process

Below is the complete order process—from order placement to delivery:

1. Order Placement

Your order is automatically recorded in our system.

2. Processing & Packaging (3 business days)

Items are carefully inspected, picked, and securely prepared for shipment.

3. Shipping

Once processing is complete, your package is shipped and assigned a tracking number.
You will automatically receive a shipping confirmation email.

4. Delivery within 7-10 business days

Delivery usually takes 4–5 business days, plus 3 business days for processing.
We monitor each shipment to ensure it arrives safely.

Delayed Delivery

If your order is delayed, please contact us at any time at:

Email: info@seenessential.com

We will immediately check:

  • the current shipping status

  • possible delays

  • whether a reshipment or refund is required

If a shipment is lost, we offer:
✔ a free replacement, or
✔ a full refund

Damaged or Incorrect Items

If an item arrives damaged or you receive the wrong product, please notify us within 7 days of delivery.

Please provide the following information:

  • Order number

  • Short description of the issue

  • Photo(s) of the problem

We offer the following solutions:

  • Replacement shipment

  • Full refund

  • Partial refund (upon request)

Our goal is to resolve every issue quickly and hassle-free.

Cancellations

Orders can be cancelled as long as they have not yet been shipped.

If the order has already been shipped:
➝ Cancellation is no longer possible
➝ You may initiate a return once the package has been delivered

Company Information:

Company: Seen Essential

Adress:

Hintergoldingerstrasse 30
c/o F2BII E-Commerce#353
Goldingen 8638
Switzerland

Country of Registration: Switzerland

Customer Service Contact:

Email: info@seenessential.com

Phone: +61 386 141 653

Business Hours:

Monday to Friday, 9:00 AM – 5:00 PM (AEST/AEDT)