Shipping policy

Shipping & Order Information

Thank you for choosing Seen Essential. Below you will find important information regarding order processing, shipping, delivery times, and customer support.

Shipping Destination
We currently ship throughout the United States.

Order Cut-Off Time
Orders placed before 12:00 PM (EST / Eastern Time) on business days begin processing the same business day.

Processing Time
Orders are typically processed within 1–2 business days. Processing includes:

  • Order verification
  • Quality inspection
  • Packaging
  • Shipment preparation

Estimated Delivery Time
Standard Shipping: 5–8 business days
Total Estimated Delivery Time: 6–10 business days (including processing)

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number.

Shipping Costs
âś” Free standard shipping within the United States
âś” No hidden fees
âś” No additional shipping charges at checkout

Order Fulfillment Process

1. Order Confirmation
Once your order is placed, you will receive an order confirmation email.

2. Processing
Our team carefully verifies, inspects, and prepares your order for shipment.

3. Shipment
After processing, your package is shipped through one of our trusted shipping partners. You will automatically receive a tracking email once your order has been dispatched.

4. Delivery
Most orders arrive within 6–10 business days, including processing time. Delivery times may vary slightly depending on your location or carrier delays.

Delayed Shipments

If your package has not arrived within the expected delivery window, please contact our customer support.

Email: hello@seenessential.com

We will promptly investigate:

  • Current shipment status
  • Carrier delays
  • Replacement eligibility
  • Refund eligibility

If a shipment is confirmed lost, we will provide either:
âś” A replacement shipment, or
âś” A full refund

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery. Please include:

  • Your order number
  • A brief description of the issue
  • Clear photo(s) of the item

Depending on the situation, we may offer:

  • A replacement shipment
  • A full refund
  • A partial refund

Customer Satisfaction

At Seen Essential, customer satisfaction is our priority. We are committed to resolving any shipping or order-related issues as quickly and efficiently as possible.

Cancellations

Orders can be cancelled as long as they have not yet been shipped.

If the order has already been shipped:
âžť Cancellation is no longer possible
âžť You may initiate a return once the package has been delivered

Company Information

Legal Entity
Seen Essential LLC

Brand
Seen Essential is an online retail brand operated by Seen Essential LLC.

Registered Company
Seen Essential LLC

Registered Address
8 The Green St STE R
Dover, Delaware 19901
United States

Country of Registration
United States

Customer Service Contact
Email: hello@seenessential.com

Business Hours
Monday to Friday
9:00 AM – 5:00 PM (EST / Eastern Time – United States)