Refund policy

Returns & Refund Policy

You have the right to return your order within 30 days of receiving it.

If an item does not meet your expectations, you may return it to us within this period without any hassle. Your satisfaction is very important to us. Please carefully inspect your order upon receipt and, if possible, keep the original packaging to ensure a smooth return process.

Return Process

All returns must be registered in advance via email.

Please contact our customer support at:

Email: info@seenessential.com

The return address will be provided by email after your request has been reviewed.
Once approved, you will receive the return address and further instructions.

We recommend using a tracked shipping service.
Return shipping costs are the responsibility of the customer.

Important Notes

  • Returns must be registered with our customer service in advance to ensure fast processing.

  • Items should be returned in their original condition and, where reasonably possible, in their original packaging.

  • Please keep your shipping receipt with tracking information until your return has been processed.

  • Return shipping costs are borne by the customer.

Damaged or Incorrect Items

Please inspect your order immediately upon delivery. If an item is damaged or incorrect, contact us right away. We will work with you to find a quick and straightforward solution. Our customer service team is always available to ensure you receive a flawless product.

Returns & Exceptions

We offer a 30-day return policy for regular items. If you have questions about a product or are unsure whether it meets your requirements, we are happy to advise you before purchase.

Please note that certain product categories are subject to special conditions:

  • Discounted items and promotional products may be excluded from returns if clearly marked as such at the time of purchase.

  • Personalized items and gift cards are non-returnable.

Refunds After Return

Once your return has been received and inspected, your refund will be processed within 7 business days using the original payment method.

  • Items must be returned unused, undamaged, and in resalable condition.

  • You will receive an email confirmation once your return has been processed.

  • Depending on your payment provider, it may take an additional 2–3 business days for the refund to appear in your account.

For questions regarding refunds, please contact us at:

Email: info@seenessential.com

Phone: +61 386 141 653