Welcome to seen!

We are happy to assist you with any questions you may have. Below you will find answers to frequently asked questions regarding shipping, returns, and payments.

How long does processing and shipping take?

If your order is placed before 16:00 PM, we begin processing it on the same business day.

  • Processing time: 1–2 business days

  • Shipping time: 5–10 business days

  • Total delivery time: 6–12 business days

Once your order has been shipped, you will receive a shipping confirmation email including a tracking link.

How much does shipping cost?

We offer free shipping on all orders within USA. 

How can I track my order?

After your order has been shipped, you will receive an email with a tracking number. You can check the status of your delivery on our “Track Your Shipment” page.

How can I initiate a return?

Please review our Refund Policy for detailed instructions on how to initiate a return.

Where should I send my return?

Before sending back any items, please register your return with our customer service at
info@seenessential.com. We recommend using a tracked shipping service.
Return shipping costs are borne by the customer.

What should I do if my item is damaged or incorrect?

If your order arrives damaged or incorrect, please contact our customer service immediately.
Send us a photo of the issue along with your order number and relevant details. We will review the case and, if applicable, arrange a replacement.

Which payment methods does Seen accept?

We accept the following secure payment methods:
PayPal, Visa, Mastercard, American Express, Maestro, UnionPay, Shop Pay, Apple Pay, and Google Pay.

How can I contact customer service?

You can contact us using the details below or via the contact form on our website.

Company Information

Shop Name:
Seen Essential

Legal Owner:

Guliver Kalamba
c/o F2BII E-Commerce#353
Hintergoldingerstrasse 30
8638 Goldingen

Country of Registration: Switzerland

Customer Service Contact

Email: info@seenessential.com
Phone: +41 76 510 78 42

Business Hours:
Monday to Friday, 9:00 AM – 5:00 PM (ET)