Frequently Asked Questions

Welcome to Seen Essential!

We're here to help. Below you'll find answers to some of our most frequently asked questions about orders, shipping, returns, payments, and customer support.

How long does order processing and shipping take?

Orders placed before 12:00 PM (UTC) on business days begin processing the same business day.

Processing Time: 1–2 business days

Standard Shipping: 3–5 business days

Estimated Total Delivery Time: 4–7 business days

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

How much does shipping cost?

We offer free standard shipping on all orders within the United States.

How can I track my order?

Once your order has been shipped, you will receive an email with your tracking number.

You can monitor your shipment at any time using our Track Your Order page.

How do I return an item?

Please refer to our Returns & Refund Policy for complete return instructions.

Before returning any item, please contact our customer support team to request return authorization.

Where should I send my return?

Returns must be authorized before being shipped.

To begin a return, please contact us at:

Email: info@seenessential.com

Once your request has been approved, we will provide the appropriate return instructions and return address.

We recommend using a tracked shipping service.

Unless the item is defective or incorrect, return shipping costs are the responsibility of the customer.

What if my order arrives damaged or incorrect?

If your order arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • A brief description of the issue

  • Clear photo(s) of the item

Our support team will review your request and, if applicable, arrange a replacement or refund as quickly as possible.

Which payment methods do you accept?

We securely accept the following payment methods:

  • Visa

  • Mastercard

  • American Express

  • Maestro

  • UnionPay

  • Shop Pay

  • Apple Pay

  • Google Pay

All payments are processed through secure and encrypted payment providers.

How can I contact customer support?

If you have any questions, we're happy to help.

Email: info@seenessential.com

Phone: +41 76 779 95 74

You can also contact us using the contact form available on our website.

Our customer support team responds to all inquiries as quickly as possible during our business hours.